Method and apparatus for designating and implement

专利名称：Method and apparatus for designating and

implementing support level agreements

发明人：Douglas W. Steele,Katherine C.

Hogan,Randall B. Campbell,AlbertoSquassabia,Todd M. Goin

申请号：US10379662申请日：20030306

公开号：US20040174823A1公开日：20040909

专利附图：

摘要：An apparatus, system, and a corresponding method, for designating and

implementing support level agreements (SLAs). A customer forwards a query definingrequired resources. Predetermined support level agreement options are then providedto the user based upon the required resources. The customer then forwards theirselection of a particular predetermined support level agreement, which includes aplurality of measurement monitors and corresponding non-compliance thresholdsdefined therein. Based upon the particular support level agreement selected by thecustomer, service for that customer is enabled.

申请人：STEELE DOUGLAS W.,HOGAN KATHERINE C.,CAMPBELL RANDALLB.,SQUASSABIA ALBERTO,GOIN TODD M.

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