It’s good to know that business is going well, of course I’ll help! I think Sue’s idea could be one solution but wait and let’s dicuss it together in more detail. How about a meeting on Friday at 10am in my office? See you then. Barbara P50
Dear Mr. Downe,
I am pleased to be able to invite you to the launch of English Tomorrow, the exciting new multi-level CD-ROM program for business English learners. English Tomorrow is published by Talk International in cooperation with Bookers Publishers.
The official launch will take palce at 3pm on 25th July at the Royal Bell Hotel, South Harford, Somerset.
During the afternoon there will be an opportunity for you to try out the material. Moreover, the designers- mark Brightman and Sally Waters, and representatives of Bookers Publishers will be present to answer any questiions you may have.
I do hope your schedule will allow you to accept our invitation. I yould be grateful if you could confirm your attendance by 20 June at the latest and look forward to hearing from you. Yours sincerely Ruth Williams PR Manager P58
A comarisons of ERS and Worldwide Relocation Introduction
The aim of this report is to assess which of the two companies. ERS or Worldwide Relocation, would be the most suitable for the relocation of Fenway employees and their families from Seattle to Dublin. Findings
Both ERS and Worldwide Relocation offer an accommodation and school search services. Both companies can organise visas and work permits. In addition to these basic services.ERS also offers removal and shipping assistance whereas Worldwide Relocation offers an integration programme and assistance with partner employment. The latter is a key requirement for Fenway. Conclusion
It was concluded that both companies go some way to fulfilling Fenway’s needs, but neither meets all its needs.
Recommendation
We would recommend that Worldwide Relocation be chosen to facilitate the relocation process as its services match Fenway’s requirements more closely than ERS do. P86
Ramsden Breweries and Bute Chemicals: Investment Potential
Introduction
This report aims to assess which company, either Ramsden Breweries or Bute Chemicals, this company should invest in. Ramsden
The company had mixed results last year, although turnover increased by approximately 25%, net profit rose by less than 4%. However, restructuring may be able to elimiante these inefficiencies and expected growth in the drinks industry suggests opportunities for increased profits.\\ Bute
Results were disappointing, withh turnover and profit both falling slightly. Nevertheless, the company managed to increase its dividend to shareholders. The rumoured merger seems likely to push up the share price considerably. Conclusion
Despite the merger rumours, any investment in Bute Chemicals would involve a risk. Ramsden, on the other hand, despite its present inefficiency, is still profitable and has definite potential for further growth. Recommendation
We would recommend investment in Ramsden Breweries.
P101
To: all staff
From: Charles Dyer Date:
Re: smoking policy
As there are only two smokers in this building, they have agreed to smoke outside. However, they will need regular cigarette breaks. Please consider smokers when organising meetings. You are advised to plan breaks at least every two hours.
P110
To: all staff
From: Roger Hargreaves Date:
Re: expenses
May I remember all staff that you need to include receipts with all expenses claims. Claims will not be accepted without receipts. Expenses are now all paid by cheque rather than in cash and it will take approximately two weeks to process each claim. Thank you.
P126
I would like to remind you that you should be holding your staff appraisals this month. Once you have completed them could you please send me a copy of each report? If you would like to use an interview room please remember to reserve it in advance. Thank you.
Test 1 and test 2 writing
Test 1
Writing part 2
Report on customer complaints
Introduction
This report has the purpose of presenting the reasons for customer complaints in 2002. Findings
The customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system’s breakdown.
In March they fell to 230 because an improved order system was introduced. The reasons for complaints from January to March were analysed:
Firstly the company received complaints for incorrect orders delivered. These errors were fewer in March.
Secondly the time taken to delicer is too high, but the company has planned to recruit new agents. Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making. Conclusions
At the moment all customers aren’t satisfied but many measures have been taken to improve their satisfaction.
Test 2 writing part 2
Introduction
The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess. Findings:
As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hour service that is useful during night meetings and negotiations.streetlighCabs is brand new company and there are no references on them.but they provide long distance routes which we use very often and they are also cheaper. On the other hand they don’t have web page and so internet booking isn’t available. Conclusion:
I recommend to choose Telecars because of their reliablility, long tradition and well trained staff.
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