专利名称：METHOD AND APPARATUS FOR
DETERMINING AND INITIATING
INTERACTION DIRECTIONALITY WITHIN AMULTIMEDIA COMMUNICATION CENTER
发明人：BECK, CHRISTOPHER, CLEMMETT,
MACLEOD,BERKE, JONATHAN,
MICHAEL,JOHNSTONE, JOEL, A.,MITCHELL,ROBIN, MARIE,POWERS, JAMES,KARL,SIDELL, MARK, FRANKLIN,KNUFF,CHARLES, DAZLER
申请号：EP99960279申请日：19991110公开号：EP1131728A4公开日：20050608
摘要：Movable multi-media module card center has Programmable Dynamicoperation module (DCM) for promoting and monitoring outbound campaign. The DCMincludes interaction level monitoring function, for monitoring interaction level MMCCaccording to the standard of programming, when comparing horizontal and presetthreshold value in real time, the search data storage library material of search and searchfunction records and retrieved the specific interaction of interactive interaction dataaccording to the standard of programming, what scripting function was selected acts onbehalf of MMCC participation activities, and task list is prepared, the reagent; With theactivity for initiation initiated and task list is to selected reagent. When multiple
interaction level is higher than preset threshold, the DCM searches for database, the dataof retrieval, and prepares to be used for active agent and task list, and when interactionlevel is lower than threshold value, then starting acts on behalf of DCM and distributedtask list to selected activity.
申请人：GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
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