专利名称：Method, system, and storage medium for
providing web-based quality assessment,tracking, and reporting services for callmonitoring
发明人：James L. Hajj,Scott M. Berger申请号：US10648424申请日：20030825公开号：US07203305B1公开日：20070410
专利附图：
摘要：Embodiments of the invention relate to a method, system, and storage medium
for providing web-based quality assessment, tracking, and reporting services for callmonitoring. The method includes providing quality assessment services relating to callmonitoring by presenting a call monitor form template over a web-based network to acall monitor system in response to a request to evaluate a call representative. The callmonitor form template contains data entry fields for identifying a call being monitored, acustomer initiating the call, and a call representative receiving the call. The call monitorform template also includes initiatives and scoring data fields for receiving evaluationdata from the call monitor system. The method further includes receiving a completedcall monitor form over the web-based network, and making the completed call monitorform accessible to authorized individuals over the web-based network. Otherembodiments include a system and a storage medium.
申请人：James L. Hajj,Scott M. Berger
地址：Chamblee GA US,Atlanta GA US
国籍：US,US
代理机构：Cantor Colburn LLP
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